The Receive Return Merchandise Authorization (RMA) Items frame is used to acknowledge the receipt of an item being returned to the manufacturer.
Settings:
When adding a new RMA frame, add the following XML strings with the appropriate sales order line statue value to the Checkpoints > Tabs tab > Settings pane.
| Tab | Status | Code |
| Receive RMA | Partially Received Fully Received. Partially Dispositioned. Fully Dispositioned. Repair. | <tab RMAPRSalesOrderLineStatusValue = "2100" /> <tab RMAFRSalesOrderLineStatusValue = "2110" /> <tab RMAPDSalesOrderLineStatusValue = "2120" /> <tab RMAFDSalesOrderLineStatusValue = "2130" /> <tab RMARRSalesOrderLineStatusValue = "2000" /> |
Functions:
| Function | Description |
| F3 - Find RMA | Opens the Find RMA dialog box. Enter the RMA Order No or Customer code. |
| F4 - Refresh | Refreshes the contents of the grid with the latest available database information. |
| F11 - Receive | The system creates an Adjustment inventory transaction and a new Warehouse Container for the item. |
How to receive RMA items
To receive RMA items:
- Scan or manually enter the RMA Authorization Code.
Note: You can search for the RMA by selecting theicon. If you are using the search feature, enter the RMA Order Number or Customer, and press OK.
- When the RMA is ready to be received, select the
icon.
- Select the Location where the item is going to be stored.
- Change the quantity of the item being received (optional).
- Select the
icon.
If successful, the item will be removed from the grid.