The Return Merchandise Authorization (RMA) Disposition frame is used to define exactly what to do with a returned product, after it has been received. The user can decide whether the item needs to be repaired, replaced, or scrapped, ensuring consistent and correct handling of each return.
Settings:
| Tab | Status | Code |
| RMA Disposition | Partially received. Fully received. Partially dispositioned. Fully dispositioned. Repair | <tab RMAPRSalesOrderLineStatusValue = "2100" /> <tab RMAFRSalesOrderLineStatusValue = "2110" /> <tab RMAPDSalesOrderLineStatusValue = "2120" /> <tab RMAFDSalesOrderLineStatusValue = "2130" /> <tab RMARRSalesOrderLineStatusValue = "2000" /> |
Functions:
| Function | Description |
| F3-Find RMA | Opens the Find RMA dialog box. Enter the RMA Order No or Customer code. |
| F4-Refresh | Refreshes the contents of the grid with the latest available database information. |
| F7-Scrap | The system scraps the returned merchandise. |
| F9-Repair | The RMA item is returned to inventory, where it is treated as a single stock item and linked to the RMA order line. The RMA order line is processed, and the RMA item is allocated to it (see Order Line Instances > BOM > Allocations tab). When the top level MTO RMA item is scheduled and scanned on the shop floor, the MTS RMA item has an Issue inventory transaction that removes it from inventory. |
| F11-Receive | The system completes the disposition. |
| F12-Remake | The system creates a new BOM for the RMA item, as if the item was being ordered and manufactured for the first time. The item can be scheduled and manufactured as a standard Replacement (RPL) type item. |
To disposition an RMA:
- Scan or manually enter the RMA Authorization Code.
Note: You can search for the RMA by selecting theicon. If you are using the search feature, enter the RMA Order Number or Customer, and press OK.
- Select the item.
- Decide which path the item will take by choosing an icon from the form header (Scrap, Repair, Receive, Remake).
- Based on your decision, select a location or add a comment (optional).
If successful, the item will be removed from the grid.