Service Orders are classified into two types; asset and service based. Traditionally, asset-based requests support internal operations, while service-based requests support external, or customer operations. Users can create Service Order Types based on these classifications.
The system comes with three, default Service Order Types:
| Asset Service | Asset class-based request |
| Maintenance | Service class-based request. |
| Standard | Service class-based request. |
Additional service order types can be added using Lookup Table > Service Order Types.
For an asset-based order, you must specify the Plant and the Asset it pertains to. For a service-based order, you must specify a Customer and the related sales order(s) that it pertains to.
Additionally, users can create service orders in bulk, by using the system action Creating Service Orders for Assets.
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